Shipping Policy for Loligownie

Effective Date: December 31, 2024

At Loligownie, we are committed to providing our customers with fast, reliable, and secure shipping services. This Shipping Policy outlines the terms and conditions that govern the shipping process for orders placed through our website, www.loligownie.com (the “Website”). By placing an order with us, you agree to the terms outlined in this policy.

Please read through this policy carefully to understand the shipping options, processing times, and other related details.

1. Shipping Methods and Rates

Loligownie offers a variety of shipping options to suit your needs. The shipping methods available will depend on the destination, size, and weight of your order. At checkout, you will be able to choose from the available shipping options, including the estimated delivery time and cost.

The following are the most common shipping methods we offer:

  • Standard Shipping: Delivery typically within 5-7 business days. This is our most economical option.
  • Expedited Shipping: Delivery within 2-3 business days for a faster, more convenient option.
  • Next-Day Shipping: For urgent orders, we offer next-day delivery (available only for orders placed before the cutoff time).

Shipping Fees: Shipping fees vary depending on the shipping method, the destination, and the size of your order. The exact shipping fee will be calculated at checkout based on your shipping address and chosen shipping option.

2. Free Shipping

We offer free shipping on orders over a certain amount within the United States. The minimum order value for free shipping may vary depending on ongoing promotions, but typically free shipping is available for orders over $75.

Free Shipping Exclusions: Free shipping promotions are limited to certain regions and may exclude Alaska, Hawaii, and international destinations. Please refer to the terms of each promotion for full details.

3. Processing Times

Orders are processed and shipped within 1-3 business days after payment has been successfully processed. Orders placed after 3:00 PM PST, on weekends, or during holidays will be processed on the next business day.

During high-demand periods (such as holidays or sales events), processing times may be extended. We will notify you of any significant delays via email.

Please Note: We do not process or ship orders on weekends or public holidays. All orders placed on these days will be processed on the next business day.

4. Order Tracking

Once your order has been shipped, you will receive an email with tracking information for your package. You can track the progress of your shipment using the tracking number provided.

If you experience any issues with tracking or if your package has not arrived within the estimated delivery time, please contact our customer service team at info@loligownie.com for assistance.

5. International Shipping

Loligownie offers international shipping to many countries. If you are shipping outside the United States, please note the following:

  • Shipping Fees: International shipping fees will vary depending on the destination, size, and weight of your order. You will be able to view the shipping costs at checkout before completing your order.
  • Customs Duties and Taxes: International orders may be subject to customs duties, taxes, and import fees based on the destination country. These additional fees are the responsibility of the customer and are not included in the purchase price or shipping costs. Please check with your local customs office to understand any potential fees before placing your order.
  • Delivery Times: International shipping may take anywhere from 7 to 21 business days, depending on the destination and customs processing times.

Customs Delays: Please be aware that customs processing may cause delays beyond our control. We recommend checking with your local postal service or customs office for more information.

6. Shipping Restrictions

While we strive to deliver to as many locations as possible, some regions may have shipping restrictions. The following are some common restrictions:

  • P.O. Boxes: We are unable to deliver to P.O. Box addresses. Please provide a valid residential or business address for delivery.
  • Freight Forwarding: We do not support shipments to freight forwarding addresses.
  • Restricted Countries: Certain countries may be restricted due to shipping regulations, security concerns, or logistical challenges. If we are unable to deliver to your country, we will notify you during checkout.

7. Undeliverable Packages

If a package is returned to us due to an incorrect address or failure to be delivered, we will contact you to arrange for reshipment. You will be responsible for the cost of reshipping the package.

If you do not respond to our request for address verification or reshipment within a reasonable time, we reserve the right to cancel your order and issue a refund, excluding shipping charges.

8. Order Modifications and Cancellations

Once an order has been processed and shipped, we are unable to make changes or cancel the order. If you need to modify or cancel an order, please contact us immediately at info@loligownie.com. We will make every effort to accommodate your request, but changes or cancellations cannot be guaranteed once the order has been dispatched.

9. Damaged or Lost Shipments

Loligownie takes great care to ensure that your items are securely packaged for delivery. However, if your order arrives damaged or is lost in transit, please follow these steps:

  • Damaged Items: If your package is damaged upon arrival, please contact us immediately at info@loligownie.com. You will need to provide photos of the damaged items and packaging, and we will assist you with a return or replacement at no additional cost.
  • Lost Shipments: If your shipment is lost or delayed beyond the expected delivery time, please contact us, and we will assist in tracking the package with the carrier. If the package cannot be located, we will offer you a replacement or refund based on the situation.

10. Incorrect Address

Please ensure that the shipping address you provide during checkout is correct. We are not responsible for shipments delayed or undelivered due to incorrect or incomplete address information. If you realize there is an error in your address after placing an order, please contact us as soon as possible to update the details. We cannot make changes to your address once the order has been shipped.

11. Contact Us

If you have any questions or concerns regarding our Shipping Policy, or if you need assistance with your order, please feel free to contact us:

Loligownie
3710 Jim Rosa Lane
San Francisco, California, United States
Phone: 415-777-0887
Email: info@loligownie.com
Website: https://loligownie.com/